Help And Support
Where’s My Order?
If your order was for 2 cards or less it was sent via Royal Mail 1st class post or International priority, which are not tracked services. Although most orders will be delivered the next working day from confirmation of dispatch, please allow up to 3 working days.
All our larger card orders & gifts are sent via Royal Mail large letter or small parcel, these are tracked services and feel free to contact us for your tracking number.
In the event that your order misses the delivery estimate please contact us at firstname.lastname@example.org or via our contact form and we will get back to you within 24 hours (normally much quicker).
What’s Your Cut Off Point?
We dispatch Monday – Friday (excluding bank holidays). If your order is received before 3pm it will be dispatched the same day.
Can I Cancel Or Change The Details Of An Order?
Providing your order hasn’t been dispatched, sure. Please email us at email@example.com with your order number with details of the changes or request to cancel.
What’s Your Returns Policy?
We have a 14 day returns policy. If you decide to make use of this, the item must be sent back to the returns address on the postage label in it’s original packaging and suitable for resale. Please include a note with the order number within the packaging.
My Item Arrived Broken Or Damaged What Should I Do?
Firstly, apologies if this happens. We have spent a great deal of time sourcing the best possible packaging materials to ensure the majority of orders always arrive in our customers hands in tip top condition. In the unlikely event you receive a damaged or broken item please send us an email quoting your order number and include at least one image of the damaged item as an attachment.
Do You Supply To Trade?
If you are interested in becoming a LimaLima stockist please visit this page.
What Payment Methods Do You Accept?
We accept payment via PayPal only, which helps keep both us and our customers safe.